A blog for social media communicators at MIT


Bird's Eye View

The Obsession with Best Practices

By Stephanie Hatch Leishman January 29, 2014

One of the best blog posts I’ve read this month is "Digital labor ou digital volunteer? Marx à l’heure du web 2.0” by Sylvain Léauthier. He argues that the world of personal and professional marketing on the social web has become obsessed with best practices. In this article, Léauthier says (translated from French): "...

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Four Digital Strategy Essentials

By Stephanie Hatch Leishman November 21, 2012

In October I attended a presentation by Russ Moorehead, vice president of Global Digital Operations and Strategy at Estée Lauder Companies. He mentioned that for Estée Lauder you can't have a better experience than sitting in front of an actual makeup artist, so the question that arises is how the digital experience...

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Highlights from the Ivy Plus Social Media Conference

By Stephanie Hatch Leishman October 29, 2012

This past weekend I met in Princeton, New Jersey with colleagues from other universities to talk about social media. Here are some of the highlights from our roundtable discussions. Unique voice: how unique can a university be? Examples of tweeters with non-standard voices: take a look at Father Marquette and Spike...

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Time Management for Social Media

By Stephanie Hatch Leishman October 17, 2012

Time management is the number one concern for communications staff whose jobs involve social media to any degree. No matter what the topic of my presentation or workshop, when it is time for questions the problem of time management is mentioned at least once. Below are 3 ways I use my time effectively to manage social...

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Take Some Tips from the MIT Application Process

By Stephanie Hatch Leishman July 25, 2012

There is a lot of helpful advice on the MIT admissions site about the application process. What MIT is looking for in the essays is founded on principles that can be applied to great social media content. 1. Instead of one long essay, the MIT application asks for short responses and essays.  You'll find that social...

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Avoid Getting Overwhelmed: Make Social Media Work For You

By Stephanie Hatch Leishman June 27, 2012

I find that there's an interesting divide in mindsets when it comes to social media as tools. Which camp do you fall in? Do you just use social media haphazardly, or are you making these tools work for you in some way? Is social media: a necessary evil that provides little benefit, an unnecessary evil, or a vital...

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7 Ways Social Media Impacts Organizations

By Stephanie Hatch Leishman March 30, 2012

I am reading Social Media ROI by Olivier Blanchard. In one section (pages 116-119), Blanchard addresses social media's general impact. He lists seven areas that affect organizations: 1. Velocity has accelerated No longer 24/7, but 60/60/24/7 2. Awareness is no longer passive "Inbound communications must now become as...

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Dan Zarrella: 13 Takeaways

By Stephanie Hatch Leishman March 6, 2012

Today we had the opportunity to have Dan Zarrella present The Science of Social Media at MIT. Being an institution of higher learning that especially loves science, MIT was pleased to welcome Dan. In his presentation, Dan did some myth busting and gave us some takeaways. Here's a taste of what we enjoyed: Myths: Ideas...

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The Five Ws

By Stephanie Hatch Leishman February 24, 2012

This week I listened to Gretchen VanEsselstyn speak as part of a media bistro seminar. She discussed 'The 5 Ws of Social Media Strategy', which I am sharing here. These five Ws are Who, What, Where, When, and hoW. I challenge you to answer the following questions for your department. Who  Who is your audience? Who are...

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Work with a Goal in Mind: 3 Questions to Ask Yourself

By Stephanie Hatch Leishman February 24, 2012

I often get the query "My department is on Facebook and Twitter, now what should I be posting?" Due to the frequency of this question, I thought it deserved an answer on the blog. If you find yourself asking the question above or feeling confused about what to do next on social media, you need to step back and define...

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